Hours of Operation
We tailor the hospital service to the convenience of customers. Thus we maintain a 24-hour service schedule.

Relationship Management Plan
Our intent is to build bonds that last. We therefore ensure the creation and constant nurturing of systems to manage relationships; to maintain and enhance them.

Quality Service System

  1. Inspired leadership throughout the organization.
  2. Customer-minded corporate culture.
  3. Excellent service design.

Customer loyalty Systems
To faster customer loyalty we undertake the following:

  1. We strive to present a realistic picture of our service to clients.
  2. We Endeavour to perform the service right the first time.
  3. We communicate effectively with clients.
  4. We continuously evaluate and improve our performance against client expectations.

Customer Unit

A Public Relation Outfit in collaboration with a Quality Assurance Team comprising members from each department of  the hospital apply attentive and responsive approach to client problems.