Hours of Operation
We tailor the hospital service to the convenience of customers. Thus we maintain a 24-hour service schedule.
Relationship Management Plan
Our intent is to build bonds that last. We therefore ensure the creation and constant nurturing of systems to manage relationships; to maintain and enhance them.
Quality Service System
- Inspired leadership throughout the organization.
- Customer-minded corporate culture.
- Excellent service design.
Customer loyalty Systems
To faster customer loyalty we undertake the following:
- We strive to present a realistic picture of our service to clients.
- We Endeavour to perform the service right the first time.
- We communicate effectively with clients.
- We continuously evaluate and improve our performance against client expectations.
A Public Relation Outfit in collaboration with a Quality Assurance Team comprising members from each department of the hospital apply attentive and responsive approach to client problems.